Returns & Exchange
Not fully satisfied? Here's how our returns and exchange process works.
7-Day Window
Request a return or exchange within 7 days of delivery.
Unopened & Unused
Products must be unopened, unused, and in original packaging.
Easy Pickup
We'll arrange a reverse pickup from your registered address.
Eligibility for Returns
Due to the nature of food products, we can only accept returns for items that arrive damaged, defective, incorrect, or spoiled. Opened packs of spices cannot be returned unless there is a quality issue.
How to Request a Return or Exchange
- Go to My Orders in your account and select the relevant order.
- Alternatively, contact us with your order number and details of the issue, along with photos if the item is damaged or incorrect.
- Our support team will review your request and confirm the next steps within 24-48 hours.
- Once approved, return process will be completed within 7-10 business days.
Refunds
Approved refunds are processed to your original payment method within 5-7 business days of us receiving the returned item, or immediately for confirmed non-delivery issues.
Exchanges
If you'd prefer an exchange instead of a refund, let our support team know when you raise your request and we'll arrange a replacement, subject to stock availability.
If exchange is accepted, exchange will be completed within 7-10 business days.
Need Help?
Our customer care team is happy to help with any return or exchange questions. Get in touch and we'll sort it out quickly.